These are all FAQ regarding the floral sweatshirts.
Q: How do I place an order for a floral hand-stitched sweatshirt?
A: First, join the waitlist. When we are ready for your order, you will be sent an email. The email will include a code that will unlock the listings. You will have 48 hours from when you receive the email to put together your order and check out.
Q: How do I join the hand-stitched waitlist?
A: On the very bottom of the website home page.
Q: I joined the waitlist but haven't heard from you. When will I get your email?
A: Due to the hand-made nature of the products, the range of time they take, and the demand, it could be a while until you hear from us -- usually several months. Please be patient! If we have a more exact estimate, we'll make that visible on our website.
Q: Why do I only get 48 hours to place my order?
A: This allows us to be fair to all who are interested in a sweatshirt, as well as plan accordingly. If you miss your window, you can rejoin the queue.
Q: Can I do this other brand/color/option instead? Can you add this other *personal detail*?
A: The options we currently have on this website are the only options we are working with right now. We cannot add any other details beyond the block floral letters.
Q: I put incorrect details/changed my mind for my order. How can I correct it?
A: Send an email to firstname.lastname@example.org or send us a message on Instagram (@madistitches). As long as the order has not been started, we can usually make the change!
Q: How long will it take for me to receive my order?
A: Generally, at least a month, but can be up to four months. Since these are hand-made and come with lots of custom options, the availability of stock can also affect the timing. We do not normally send updates unless there is a concern but you are always welcome to reach out and ask for an update!
Q: Can I get wording for something other than a college?
A: Yes! You can get any wording you'd like up to 10 letters except for Greek letters/names. We do reserve the right to reject and refund an order based on the wording selection for any reason.
Q: Can I get a mascot or symbol?
A: Sorry, we are no longer doing mascots. We can do any symbols that are found on a traditional keyboard (&, -, !, etc) and they count as a "letter"
Q: How is my sweatshirt made?
A: Our sweatshirts are hand-stitched by Madi and a team of ~20 contracted embroiderers. Our contractors are trained by Madi, use all the same materials and methods, and go through an application process to make sure our sweatshirts are quality and stream-lined. I am not currently looking for any more contractors but if/when I am, it will be posted on my Instagram stories.
Q: How do I care for my hand-embroidered sweatshirt? Are they machine-washable?
A: The best way to care for your sweatshirt is to avoid over-washing. It can be machine-washed with a cold water setting and dried with a delicate cycle. There will be care instructions included with your order.
Q: Can I cancel or return my order?
A: You can cancel up to 24 hours after placing your order. We do not accept returns or refunds because these are custom-made for individuals.